Frequently Asked Questions
Cancellation Policy Desciption From "Terms and Conditions"
In order to cancel a seat you have reserved, you will need to cancel your reservation at least four (4) hours prior to your scheduled class. Once your cycle reservation is timely cancelled, the class will be returned to your account to be used at a future date; the class is not refunded. If you haven’t canceled your reservation within four (4) hours of your scheduled class, your scheduled class will be deducted from your purchased package, and you will charged a $5 no show fee.
You can unreserve up to 4 hours from class time by logging into your account and looking up "My Classes." Next to the class you want to unreserve from, you will see a link titled "UNRESERVE." Click that to unreserve.